Wells Fargo customers experience issues with online banking and mobile app

Pauline Obrien
February 9, 2019

More than three hours earlier, the bank said on Twitter customers "may be experiencing an issue" with its online services and mobile app. The bank's home page was back online. The company tweeted an apology to customers who may be experiencing an issue. It is yet unknown how numerous bank's customers were affected but Twitter complaints have been registered nationwide. "We apologize for the inconvenience", Wells Fargo spokesperson Jennifer Langan told ABC News.

The bank's ATMs were also not functioning properly and customers encountered issues when trying to use their debit and credit cards. KCBS Radio received a report from a Wells Fargo customer in Hawaii confirming the problem extended there as well.

Wells Fargo's online banking platforms, including their mobile banking app, have experienced outages across all systems.

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"We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event or attack".

Dozens of comments posted beneath the announcement demanded answers and additional information.

'Thank goodness I don't need money this morning for anything!' one Twitter user quipped.

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Wells Fargo said workers discovered the problem following routine maintenance.

For many customers, the outage left them in the dark about their account status.

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